#servicenow

yahoo news | Experian Partners With ServiceNow to Scale Trusted Decisioning to Agentic AI AI generated summary, Read the full article for complete information. Experian and ServiceNow have announced a global, multi‑year partnership that embeds Experian’s Ascend platform into ServiceNow’s AI workflow engine, giving autonomous AI agents direct access to trusted data and decision‑making capabilities. The integration is designed to overcome the data‑trust barrier that hinders AI scaling, enabling faster, more consistent AI‑driven actions for use cases such as employee onboarding, third‑party risk management, fraud and identity verification, and model risk governance across highly regulated industries. Read more: https://natlawreview.com/press-releases/experian-partners-servicenow-scale-trusted-decisioning-agentic-ai #Experian #ServiceNow #KeithLittle #agenticai #riskmanagement #CathyMauzaize

Observer | ServiceNow’s Customer Chief Warns ‘Tokenmaxxing’ Is an A.I. Hype Cycle by Aaron Mok AI generated summary, Read the full article for complete information. ServiceNow’s chief customer officer, Chris Bedi, warned that the current rush to “tokenmaxxing”—pushing AI models like ChatGPT and Claude to consume massive numbers of tokens for speed and productivity— is a short‑lived hype cycle and a vanity metric that can mask true value, comparing it to judging a restaurant by how many ingredients it buys. While many tech firms see token usage soar as AI‑driven coding tools and autonomous agents become central to product development, Bedi argues that enterprises should focus on measurable outcomes—time saved, output generated, and operational efficiency—rather than raw token counts, especially given the high costs these tokens incur for both companies and AI providers. ServiceNow, which reported $3.67 billion in Q1 2026 subscription revenue, offers AI‑focused products such as the AI Control Tower and an autonomous‑workforce suite to help customers manage AI deployments and ROI, emphasizing responsible AI adoption and upskilling without overspending on token consumption. Read more: https://observer.com/2026/05/servicenows-customer-chief-warns-tokenmaxxing-is-an-a-i-hype-cycle/ #ServiceNow #ChrisBedi #Fortune500 #agenticai #technology