Most people think empathy is about being nice. It's not. It's about understanding how other people see and feel things — well enough that you can actually work with them, not just around them. And here's what surprises people: empathy is a skill. Which means it can be developed. The leaders who develop and practice empathy are consistently more effective than the ones who don't. #SelfLeadership #Empathy .cc @donaldegray@hachyderm.io